Cloud software for rental businesses

1.1. The capitalized terms used in these Terms and Conditions, both in the singular and the plural, are understood to have the meaning as described in this article.

1.2. Account: the account of the Customer, which provides access to certain parts of the Platform and allows the Customer to use the Service.

1.3. Additional Features: specific expansions of the functionalities of the Services, indicated in a Quotation. Additional Features may be either (i) standard expansions of the Services, or (ii) expansions specifically developed for the Customer.

1.4. Agreement: the agreement between the Parties under which Golova.ai provides its Services to the Customer, of which these Terms and Conditions, any appendices thereto, and any accepted and confirmed Quotations form an integral part.

1.5. Customer Data: any data processed through the Services by the Customer.

1.6. Customer: any legal entity or natural person acting in the course of its business or profession that concludes an Agreement with Golova.ai for the provision of Services.

1.7. Intellectual Property Rights: all intellectual property rights and related rights, including but not limited to copyrights, database rights, domain name rights, trademark rights, brand rights, model rights, neighboring rights, patent rights, and rights to know-how.

1.8. Materials: all materials, including but not limited to websites, logos, leaflets, images, texts, software, code, videos, audio, and all other content made available by any Party under the Agreement.

1.9. Party: Golova.ai and the Customer (plural) or either Golova.ai or the Customer (singular).

1.10. Platform: the platform to which access is provided by Golova.ai as part of the Services and of which the functionalities may differ, depending on the agreed Service Plan and Additional Features.

1.11. Quotation: an offer for the provision of paid Services (or trials thereof) to the Customer by Golova.ai, through the Website (including during registration), in writing or otherwise, specifying the Services, the applicable Service Plans and/or (if applicable) the Additional Features, and incorporating these Terms and Conditions.

1.12. Service Plan: the service plan according to which Services will be provided under the Agreement, indicated in a Quotation. Depending on the agreed Service Plan, different functionalities of the Service will be made available to Customers and different pricing may apply.

1.13. Services: the services provided by Golova.ai to the Customer under the Agreement, including but not limited to the provision of access to the Platform and Additional Features, the provision of implementation services, the provision of Training, and the development of custom Additional Features for the Customer. Functionalities of the Services may differ depending on the Service Plan and Additional Features agreed between Parties.

1.14. Terms and Conditions: these general terms and conditions and any appendices thereto.

1.15. Training: Services provided concerning education, training, workshops, seminars, and the like.

1.16. Website: www.golova.ai

2.1. Unless otherwise agreed in writing, the Agreement is concluded with the Customer’s completion of the registration form for an Account via the Website and subsequent receipt of a written registration confirmation from Golova.ai, automated or otherwise.

2.2. During Account registration, the Customer is asked to provide login information (a unique username and password). The Customer is obliged to use any Accounts made available by Golova.ai in a careful manner and to keep its login information secure and strictly confidential. Golova.ai has the right to assume that all acts performed following authentication of these accounts have been performed under the supervision

2.2. During Account registration, the Customer is asked to provide login information (a unique username and password). The Customer is obliged to use any Accounts made available by Golova.ai in a careful manner and to keep its login information secure and strictly confidential. Golova.ai has the right to assume that all acts performed following authentication of these accounts have been performed under the supervision and with the approval of the Customer. The Customer is obliged to notify Golova.ai immediately if it suspects abuse of and/or unauthorized access to its accounts.

2.3. After conclusion of the Agreement, as well as any additional agreements regarding (trial versions of) Service Plans or Additional Features, Golova.ai will apply all commercially reasonable efforts to, as soon as possible, provide the Customer with access to the relevant specified Services for the duration of the Agreement in accordance with (if applicable) the Service Plan.

2.4. The Services may be integrated with third-party products and/or services. Such integration may only occur if the Customer first registers with the third party in question and accepts the relevant terms and conditions applicable to those third-party products and/or services. Golova.ai will in no case be liable or responsible for the functioning of such third-party products and/or services in relation to their integration with the Services.

2.5. Golova.ai will perform the Agreement to the best of its ability, with due care and expertise and in accordance with the applicable Service Plan. Upon conclusion of the Agreement, Golova.ai will use reasonable endeavors to initiate fulfillment of the Agreement and allow the Customer to access the Services as soon as possible.

2.6. The Customer is obliged to do everything that is reasonably required and desired to ensure that the Service is performed correctly in a timely manner. In particular, the Customer will ensure that all information designated by Golova.ai as essential or in respect of which the Customer should reasonably understand that it is required for the purpose of performing the Services is provided to Golova.ai in a timely fashion. The Customer makes sure that the information and details are correct, complete, and up to date.

2.7. The Customer is under no circumstance entitled to suspend the performance of its obligations under this Agreement.

2.8. Any delivery dates indicated by Golova.ai under the Agreement are understood to be indicative only and do not constitute strict deadlines.

2.9. Some (parts) of the Services may require implementation in order to function properly. In light of this, Golova.ai provides basic free implementation support in accordance with Article 16. In this case, the Customer is solely responsible for such implementation. Next to this, Golova.ai offers paid implementation Services (Professional Services). In that case, consultative assistance for successful implementation is provided. No (paid) support is given on integrations of Services with external services.

2.10. Either on request by the Customer or on its own discretion, Golova.ai may provide a Quotation for implementation Services. Unless agreed otherwise in writing, Golova.ai will, in such an event, commence the provision of the implementation Services within a reasonable time after the Customer’s acceptance of the relevant Quotation and the Customer’s receipt of a written confirmation from Golova.ai, automated or otherwise.

3.1. The scope of the Customer’s access to the Services will be determined by the agreed upon Service Plan. If no Service Plan is agreed, or if an agreed upon Service Plan expires or is terminated, the Customer will not be able to access most of the Services until a (new) Service Plan is agreed between the Parties. The Customer will still be able to access its Account during this period in order to access Quotations for Service Plans.

3.2. In the event that the (accepted) Quotation for a Service Plan specifies that the Service Plan will be applicable for a determined period (hereinafter: «Initial Period»), the Service Plan will, at the end of such a period, each time be tacitly renewed for the same period (hereinafter: «Renewal Period»), unless the Customer provides Golova.ai with a notice of non-renewal at least one (1) day before the beginning of the Renewal Period.

3.3. The terms, conditions, and pricing of the Initial Period will apply to the Renewal Periods. Golova.ai provides written notice to the Customer of any amended terms and conditions and/or a pricing increase at least one (1) month prior to when these amended terms and conditions and or a pricing increase will apply.

3.4. Golova.ai can also give written notice to the Customer of any amended terms and conditions and/or a pricing increase with immediate effect. Golova.ai needs to explicitly and in writing inform the Customer. In that case, the customer can cancel their account with immediate effect and get back any early or upfront payments of the Initial Period or the Renewal Period.

3.5. Use of the Services after amended terms, conditions, and/or pricing become effective will be regarded as acceptance of the amended terms, conditions, and pricing. The most recent version of these Terms and Conditions will be available on our Website.

3.6. Customer may at any time accept a Quotation for an upgraded Service Plan, upon which, the previously applicable Service Plan will immediately terminate, and the terms, conditions, and pricing applicable to the upgraded Service Plan will immediately apply to the Agreement. In this event, the Customer will not have a right to a refund or discount in relation to the unused portion of the terminated Service Plan.

4.1. The Agreement will be entered into for an indefinite period of time.

4.2. The Customer may terminate the Agreement at any time by notifying Golova.ai in writing.

4.3. Without prejudice to any other rights and remedies hereunder, Golova.ai will be entitled to terminate the Agreement if the Customer commits a breach of any of its obligations under this Agreement and such breach is irremediable or — if such breach is remediable — the Customer fails to remedy that breach within a period of thirty (30) calendar days after being notified in writing to do so. Golova.ai may suspend or give notice to terminate the Agreement in writing with immediate effect, without notice of default being required, in the event the Customer is declared bankrupt, the Customer applies for or is granted suspension of payment, the Customer’s activities are ceased, or its business is wound up.

4.4. Where Golova.ai suspends the performance of or terminates the Agreement, Golova.ai will retain all its rights and claims under the Agreement and the applicable laws and regulations.

4.5. In the event that the Agreement is terminated, the amounts owed to Golova.ai by the Customer will become immediately due and payable (irrespective of the reason for termination). Termination of the Agreement will also result in the termination of all active Service Plans.

4.6. The Customer will not have a right to any refunds or restitutions in the event a (paid) active Service Plan is terminated, irrespective of the reason for termination.

5.1. After or upon entering an Agreement for the use of the Service, the Customer may make use of a trial version of a paid Service Plan offered by Golova.ai (hereinafter: «Trial Service Plan») with no additional charge. A Quotation for access to a Trial Service Plan can be requested via the Website or offered as (part of) a Quotation (including during Account registration). After acceptance of the relevant Quotation by the Customer, access to a Trial Service Plan is only granted upon receipt by the Customer of a written confirmation from Golova.ai, automated or otherwise. Golova.ai may at all times decide not to fulfill requests for (Trial Service Plan) Quotations.

5.2. If access to a Trial Service Plan is agreed to between Parties, the applicable Service Plan under the Agreement (or the Customer’s lack thereof) will temporarily be upgraded to the agreed upon Trial Service Plan. The Trial Service Plan will be deemed expired at: a. the end date of the Trial Service Plan as specified in the Quotation; or b. the moment the Parties agree to a paid Service Plan.

5.3 Upon expiration, the Trial Service Plan will revert to the Service Plan previously applicable to the Agreement, unless agreed otherwise in the Trial Service Plan Quotation. If no Service Plan was previously applicable, the Customer will in that event not be able to access most of the Services until a Service Plan is agreed between the Parties.

6.1. Either on request by the Customer or on its sole discretion, Golova.ai may provide a Quotation for Additional Features. Golova.ai may at all times decide not to fulfill such requests.

6.2. After acceptance of the relevant Quotation by the Customer, access to the Additional Features — insofar as these are not developed specifically for the Customer — will be granted upon receipt by the Customer of a written confirmation from Golova.ai, automated or otherwise.

6.3 Insofar as the Additional Features agreed upon between Parties are developed specifically for the Customer (hereinafter: «Custom Features»), Golova.ai will provide access to the Additional Features when they, in Golova.ai’s professional opinion, meet the agreed upon requirements and/or are suitable for use, and aim to do so on the date specified in the relevant Quotation. Custom Features are provided on an ‘as-is’ and ‘as-available’ basis. The Customer indemnifies Golova.ai and holds Golova.ai harmless against all third-party claims relating to the use by, on behalf of, or with the approval of the Customer of the Custom Features.

7.1. In the event the Services provided by Golova.ai to the Customer involve Training, the provisions of this Article 7 will apply.

7.2. Unless the Training takes place at a location designated by Golova.ai, the Customer will ensure the availability of a suitable space and the presence of suitable facilities for the Training.

7.3 Using the information provided by Golova.ai, the Customer must check for itself whether the level of knowledge and expertise of participants corresponds to the relevant Training course.

7.4 Unless a Training course has been developed for the Customer specifically, Golova.ai retains the right to change the location of the Training or to combine or merge Training courses.

7.5 Cancellation of the Training course by the Customer or absence of participants will under no circumstances result in an obligation for Golova.ai to refund the amount agreed for the Training.

7.6 After the Customer has approved a Quotation including Training, the Training, meaning any and all quoted training hours, need to be scheduled within a year after the date of the Quotation. The right to the Training (including any and all remaining training hours) lapses in case this is due to the customer not being able to schedule the Training within a year after the Quotation.

7.7 Unless the Parties agree otherwise, educational Materials are not included in the Training.

8.1. All Customer Data will remain the property of the Customer. Golova.ai will not make any proprietary claims with regard to any Customer Data.

8.2. The Customer provides Golova.ai with a non-transferable — and as far as necessary for the performance of the Agreement — sublicensable license to use the Customer Data for the duration of the Agreement, insofar as this is required for the provision of the Services.

8.3 In addition to the license specified in the previous subsection, Golova.ai will receive an irrevocable and unrestricted license to use any analyses, reports, and results generated by using Customer Data, in anonymized or aggregated form for its own purposes, such as improvement of its services — provided all relevant applicable legislation, such as the General Data Protection Regulation, is adhered to.

8.4 Golova.ai will use reasonable endeavors to protect the Services against misuse, abuse, and unauthorized access to the Customer Data.

8.5 The Customer represents and warrants that any submission or provision of Customer Data to Services is lawful and that the processing of such data in accordance with the Agreement does not contravene any applicable privacy laws and regulations.

9.1. All Intellectual Property Rights relating to the Services and the Platform, and any Materials and Additional Features developed and/or made available by Golova.ai under the Agreement are vested in Golova.ai or its licensors. The Customer will be granted the rights of use with regard to the aforementioned as described in this Article 9 or as otherwise ensuing from the Agreement. Insofar as required for the performance of the Agreement, the Customer will acquire a non-exclusive, non- transferable, and non-sublicensable right to use the Services, Platform, Additional Features, and any other Materials provided by Golova.ai for the term of the Agreement and in accordance with the conditions set forth therein.

9.2. Unless agreed otherwise in writing, the Customer is not entitled to make changes to the Services, Platform, Additional Features or Materials developed and/or made available by Golova.ai under the Agreement. The Customer is not entitled to a copy of any source code and is not permitted to retrieve the source code by means of reverse engineering, decompilation, or otherwise, except where this must be permitted under mandatory law.

9.3 Golova.ai may take (technical) measures to protect the Services, Platform, Additional Features, and its Materials. If Golova.ai has taken such security measures, the Customer is not permitted to evade or remove such security measures.

9.4 The Customer may not remove or modify any designation of Intellectual Property Rights or remove any mark indicating a confidential nature from Golova.ai’s Materials.

9.5 The Customer authorizes Golova.ai to publicly disclose that the Customer is a customer of Golova.ai and Golova.ai may use the Customer’s name and logo in any promotional materials, including but not limited to its Website and in press releases.

10.1. It is prohibited to use the Services in a manner that is in violation of these Terms and Conditions or applicable laws and regulations. Additionally, using the Services in a manner that may cause hindrance or loss and/or damage to Golova.ai or any third party is expressly not permitted.

10.2. Golova.ai fulfills an intermediary role on the Platform and is not responsible for information and Materials made available via the Platform by the Customers. The Customer acknowledges and agrees that Golova.ai does not moderate or pre-screen any information or Materials stored or made available by the Customers.

10.3 It is explicitly prohibited to use the Platform (even if legally permitted to do so): a. to willfully distribute malware or any other harmful software; b. to store or make available information or Materials that infringe upon any Intellectual Property Rights or other third-party rights; c. to promote or provide instructions or information about how to engage in illegal conduct, commit illegal activities or promote physical harm or injury; d. to store or make available Materials that are threatening, libelous, defamatory, obscene, misleading, offensive or unlawful in anyway whatsoever; e. in any manner that may cause hindrance for other users of the Platform, or that may damage and/or impede the systems and networks of Golova.ai or third parties.

10.4 If Golova.ai determines that the Customer has violated this Article 10 or applicable laws and regulations, or receives a complaint in this regard, Golova.ai may take measures to end the violation. These measures may include the suspension or termination of access to the Platform, or termination of the Agreement.

10.5 If, in Golova.ai’s opinion, the operation of the computer systems or network of Golova.ai or third parties and/or provision of services via the Internet is obstructed, impaired, or otherwise at risk, in particular as a result of the transmission of excessive amounts of data, leaked personal data or virus activity, malware, and similar harmful software, Golova.ai is authorized to take any and all measures it deemsreasonably necessary to avert or prevent such risk. These measures include, but are notlimited to, suspension of the Services and termination of the Agreement.

10.6 Golova.ai is entitled to disclose the name, address, and other identifying data of the Customer or the end user concerned to a third party who complains that the Customer has violated its rights, provided that the applicable legal and/or jurisprudential requirements have been met.

10.7 Golova.ai will be entitled to report any acts that may be punishable as criminal offenses. In doing so, Golova.ai may provide the relevant Materials and all relevant information about the Customer and any involved third parties to the competent authorities and perform all other acts that these authorities request Golova.ai to perform in the context of an investigation.

10.8 The Customer will follow all reasonable instructions issued by Golova.ai in relation to the use of the Services.

10.9 Golova.ai may recover from the Customer any loss and/or damage sustained as a result of the Customer’s violations of this Article 10. The Customer will indemnify Golova.ai and hold Golova.ai harmless against any and all third-party claims pertaining to loss and/or damage arising from a violation of this Article 10.

11.1. Use of and access to the Services by the Customer may be subject to a monthly or yearly subscription fee, depending on the Service Plan and any Additional Features agreed between the Parties, as indicated in the relevant Quotation(s).

11.2. Use of and access to Additional Features, as well as the provision of Services with regard to implementation or Training, may, in addition to the above, be subject to a one-time fee, as indicated in the relevant Quotation(s).

11.3 All amounts owed in consideration for the Services, if any, will be invoiced digitally and in advance. All amounts must be paid within fourteen (14) days after the invoice date.

11.4 If the Customer fails to pay the amounts due within the agreed term, the Customer will be liable for payment of the statutory commercial interest, referred to in Section 4 of the Law 3/2004 of 29 December, establishing measures to combat late payment in commercial transactions, on the outstanding amount, as well as any extrajudicial costs, including costs for lawyers, bailiffs, and legal experts, without notice of default being required. In addition, Golova.ai will be entitled to suspend its performance of the Agreement until all amounts due have been paid.

11.5 A claim for payment becomes immediately due and payable in the event the Customer is declared bankrupt, applies for a suspension of payment, all or part of its assets are attached or is liquidated. 11.6. Under no circumstance is the Customer allowed to set off its payment obligations under the Agreement with a claim they might have, on whatever grounds, on Golova.ai.

12.1. Unless specifically indicated otherwise, all prices and fees indicated by Golova.ai are exclusive of VAT and other government levies.

12.2. If a price or fee is based on information provided by the Customer and this information proves to be incorrect, Golova.ai has the right to adjust the prices or fees accordingly, even in the event the Agreement has already been concluded.

12.3 Golova.ai is entitled to increase its prices and fees at any time. Golova.ai will inform the Customer of any such changes at least one (1) month in advance. In the event of such a price or fee increase. Use of the Services after the effective date will be regarded as acceptance of the amended pricing or fees. Prices may be increased by Golova.ai with immediate effect if the prices of its suppliers of, for example, electricity, software licenses or data center services increase, without this creating a possibility for the Customer to terminate the Agreement.

12.4 If Golova.ai wishes to reduce its applicable prices or fees, Golova.ai is entitled to do so immediately without this creating a possibility for the Customer to terminate the Agreement.

13.1. The fulfillment of the Agreement may entail the processing of personal data by Golova.ai on behalf of the Customer. In the event that personal data are processed, the Parties agree on the terms concerning data processing as attached in Appendix 1, in which the Data Processing Agreement concerning the processing and security of such personal data is laid down.

14.1. Golova.ai will use all reasonable endeavors to ensure continuous availability of the Services but cannot warrant uninterrupted availability.

14.2. Measures taken by Golova.ai under circumstances as described in Article 10.5 may result in a temporary interruption in the availability of the Platform. Golova.ai will make a backup of all Customer Data once every forty-eight (48) hours. The backups will be stored in a different geographical location than the original data. Unless otherwise agreed as part of an Additional Feature, these backups are made as a precaution for technical failures or disruptions on the side of Golova.ai. Unless agreed as part of an Additional Feature, Golova.ai does not provide a backup service and is not held to restore specific Customer Data or on the Customer’s request (for example when the Customer has accidentally removed specific Customer Data). If Golova.ai nevertheless decides to honor such a request, it may charge the Customer with all reasonable costs incurred.

15.1. From time to time, Golova.ai may perform maintenance on the Platform and make changes to the Platform in the form of updates or upgrades. Such updates or upgrades may result in a change in the functionality of the Platform. Suggestions by the Customer are welcome, but Golova.ai determines which changes will be made.

15.2. The performance of maintenance-related activities may result in interruptions in the availability of the Platform. In the event Golova.ai is able to foresee certain maintenance-related activities resulting in such interruptions, it will apply reasonable endeavors to ensure the activities do not take place during peak hours — but instead during times when the demand for access to the Services is lowest.

15.3. Golova.ai will use reasonable endeavors to notify the Customer of all planned maintenance-related activities — through email or through the Platform — at least two (2) days in advance. Emergency maintenance may still occur at any time, without prior notification of the Customer.

15.4. Updates or upgrades to the Platform are performed at times to be determined by Golova.ai. The Customer will not be able to use an older version of the Platform once an update or upgrade has been performed. Nor will the Customer have any right or claim to an update or upgrade that was announced by Golova.ai but was not performed.

16.1. Documentation with regard to implementation, troubleshooting and general use of the Platform and Services is provided through the Website.

16.2. In addition to the online documentation, Golova.ai provides support to the Customer through the use of a helpdesk. The helpdesk can be reached through the Website.

16.3. Golova.ai will assume that Customers will consult the online documentation before contacting the helpdesk. The Golova.ai helpdesk may refer the Customer back to the documentation in case the Customer’s question or issue can be answered or solved by consulting the documentation.

16.4. Golova.ai will use reasonable endeavors to respond to each support request as quickly as possible. Yet it cannot warrant that a response or solution will be provided by the helpdesk in a set amount of time, as such response times are dependent on the nature and complexity of the question or issue at hand. Additionally, in handlingsupport requests, Golova.ai is dependent on cooperation by the Customer. The Customer is obliged to provide all reasonable cooperation required in order for Golova.ai to properly process the request and provide the needed support. If the Customer does not provide such cooperation, Golova.ai may not be able to process the request.

16.5. If Golova.ai determines, at its sole discretion, that the Customer has abused the helpdesk — for example by mistreating helpdesk personnel or by repeatedly refusing or neglecting to provide the cooperation described in the previous paragraph — Golova.ai will have the right to immediately halt the provision of helpdesk support to the Customer. If Golova.ai opts to make use of this right.

17.1. The Parties will treat as confidential (i) the contents of this Agreement, as well as the nature and content of the relationship between the Parties and (ii) the information they provide to each other before, during, or after the performance of this Agreement if this information has been marked as confidential or if the receiving Party knows or should reasonably assume that this information was intended to be confidential. The Parties also impose this obligation on their employees and on the third parties engaged by them for the performance of the Agreement.

17.2. This Article 17 will not apply to any information which: a. is or becomes generally available to the public other than as a result of a disclosure by the receiving Party in breach of the Agreement; b. was within the receiving Party’s possession prior to its disclosure to it by or on behalf of the disclosing Party; c. becomes available to the receiving Party on a non-confidential basis from a source other than the disclosing Party not under obligation to keep such information confidential; or d. is developed independently by the receiving Party.

17.3. In the event that a receiving Party becomes legally compelled to disclose any confidential information provided pursuant to the Agreement, such receiving Party will provide the disclosing Party with prompt written notice so that the disclosing Party may seek a protective order or other appropriate remedy and/or waive compliance with the confidentiality provisions of the Agreement. Promptly after the expiration or termination of the Agreement for any reason, each receiving Party will destroy all originals and copies of any material in any form containing or representing the confidential information in its possession at the request of the disclosing Party.

18.1. Golova.ai can only be liable towards the Customer for direct damages as a result of an attributable failure in the performance of the Agreement. Golova.ai’ liability for indirect damages is excluded. For the purposes of the Agreement, indirect damages include lost savings, loss of data, loss of profit, damage to reputation and damage due to business interruption.

18.2. Without prejudice to the foregoing, Golova.ai’ liability for direct damages per year is limited to the amount (excluding VAT) that the Customer has paid Golova.ai under the Agreement during the three (3) months prior to the event causing the damages.

18.3. Golova.ai’ liability for an attributable failure to perform the Agreement only arises if the Customer gives Golova.ai prompt and proper written notice of default, giving Golova.ai a reasonable time period to remedy the default, and Golova.ai continues to fail to perform its obligations even after that time period. The notice of default must contain as detailed a description of the breach as possible so that Golova.ai is able to respond adequately.

18.4. The limitation of liability as referred to in the previous paragraphs of this Article 18 will lapse if and to the extent that the damage is the result of intent or deliberate recklessness on the part of Golova.ai’ management.

18.5. Any right to compensation is subject to the condition that the Customer notifies Golova.ai in writing of the damage within thirty (30) days after discovery.

18.6. The Customer expressly acknowledges and agrees that Services provided under any Trial Service Plans, as well as Services provided while no Service Plan is applicable to the Agreement, are provided on an «as is» and «as available» basis and that Golova.ai assumes no liability whatsoever for any kind of damages arising from the Customer’s use of the Services in these situations, unless caused by the willful misconduct or deliberate recklessness of Golova.ai’s management.

19.1. Golova.ai cannot be obliged to perform any obligation under the Agreement if the performance is prevented due to force majeure. Golova.ai is not liable for any loss and/or damage due to force majeure.

19.2. Force majeure is considered to exist in any event in case of power outages, Internet failures, telecommunication infrastructure failures, network attacks (including D(DOS) attacks), attacks by malware or other harmful software, civil commotion, natural disaster, terror, mobilization, war, import and export barriers, strikes, stagnation in supplies, fire, floods, and any circumstance whereby Golova.ai is not enabled to perform or prevented from performing by its suppliers, irrespective of the reason.

19.3. If a force majeure situation has lasted for more than ninety (90) days, both Parties will be entitled to give notice to terminate the Agreement in writing with immediate effect. The Services which in that case have been delivered by Golova.ai prior to the occurrence of the force majeure situation and during the force majeure situation will be paid for on a pro-rata basis.

20.1. Golova.ai may amend the Agreement at any time if the changes are not significant or are required by applicable mandatory law.

20.2. Golova.ai will announce any changes or additions to the Agreement to the Customer in writing at least thirty (30) days before they take effect, to enable the Customer to take note of them.

20.3. If the Customer does not wish to accept a change or addition which falls outside the scope of Article 20.1 and negatively influences its position, the Customer may give notice to terminate the Agreement until the date it takes effect. Use of the Services after the effective date will be regarded as acceptance of the amended or supplemented Agreement.

21.1. This Agreement is governed exclusively by Spanish law.

21.2. Any dispute between the Parties in connection with or rising from the Agreement will be submitted to the competent court in Spain in the district where Golova.ai has its registered office.

21.3. Where the Agreement refers to «written» or «in writing», this also includes e-mail communication provided the identity of the sender and the integrity of the content can be adequately established.

21.4. The version of any communication of information as recorded by Golova.ai will be deemed to be authentic unless the Customer supplies proof to the contrary. Any general terms and conditions of the Customer will not form part of the Agreement.

21.5. If any provision of the Agreement is found to be contrary to applicable law, or is otherwise unenforceable, this provision will be amended to the extent that it is in accordance with applicable law, with due observance of the intended meaning of the relevant provision.

21.6. The Customer will not be authorized to transfer this Agreement or any of its rights and obligations arising therefrom to a third party without the express consent of Golova.ai. Golova.ai will be authorized to transfer this Agreement and all its rights and obligations arising therefrom to a third party that acquires the business operations to which this Agreement is subject.

22.1. Service Plans and Pricing: The Customer agrees to pay the fees for the Service Plan and any Additional Features as specified in the relevant Quotation. The current pricing for different Service Plans is as follows:
Plan A: EUR 25 per month, includes 1 user, 20 projects per month, 1GB space, and various features.
Plan B: EUR 100 per month, includes 5 users, 50 projects per month, 5GB space, and additional features.
Plan C: EUR 250 per month, includes 10 users, 100 projects per month, 20GB space, and more advanced features.
Plan D: EUR 500 per month, includes 30 users, 200 projects per month, 25GB space, and comprehensive features.
Plan E: EUR 1000 per month, includes 60 users, 400 projects per month, 30GB space, and extensive features.
Custom Plan: Pricing upon request, tailored to specific needs.

22.2. Subscription Fees: The Customer shall pay the subscription fees in advance, on a monthly or yearly basis, as per the selected Service Plan. The subscription fees are subject to change, and any changes will be communicated to the Customer at least one (1) month in advance.

22.3. One-time Fees: Any one-time fees for Additional Features, implementation services, or Training will be invoiced separately and must be paid within fourteen (14) days of the invoice date.

22.4. Taxes: All fees and charges are exclusive of value-added tax (VAT) and any other applicable taxes, which shall be added to the Customer’s invoice at the appropriate rate.

22.5. Late Payments: In the event of late payment, the Customer shall be liable for payment of statutory commercial interest as specified in Article 11.4, as well as any additional costs incurred by Golova.ai in collecting the overdue amount, including legal fees and collection agency charges.

22.6. Refund Policy: The Customer acknowledges that all fees paid are non-refundable unless otherwise specified in this Agreement or required by applicable law.

22.7. Price Adjustments: Golova.ai reserves the right to adjust the prices and fees for its services. Any such adjustments will be communicated to the Customer at least one (1) month prior to their effective date. Continued use of the Services after the price adjustments become effective will constitute acceptance of the new prices.

22.8. Payment Methods: Golova.ai accepts payments through various methods including credit card payments via Stripe.

23.1. General Data Protection Regulation (GDPR): Golova.ai complies with the GDPR (Regulation (EU) 2016/679). Customers have the right to access, rectify, and erase their personal data, and to restrict or object to its processing. Details on data processing are provided in the Data Processing Agreement (Appendix 1).

23.2. Data Transfers: Personal data may be transferred to, and stored at, destinations outside the European Economic Area (EEA). Such transfers will be made in accordance with applicable data protection laws to ensure adequate protection of personal data.

24.1. Artificial Intelligence and Neural Networks: Golova.ai utilizes artificial intelligence (AI) and neural networks to enhance user experience, automate tasks, and provide insights. These technologies assist in optimizing project management, predicting resource needs, and improving overall efficiency.

24.2. User Data: AI and neural network functionalities may process user data to deliver personalized and improved services. Golova.ai ensures that such data processing complies with GDPR and other applicable privacy regulations.

24.3. Transparency: Users are informed about the use of AI and neural networks within the platform. Golova.ai is committed to transparency and provides users with information on how their data is used and processed by these technologies.

Spain, Barcelona, Cl L’Hospital Num.95
The following appendix forms an integral part of these Terms and Conditions:
Appendix 1: Data Processing Agreement
Annex 2: Subprocessors
Annex 3: Technical and Organizational Measures
This revised version includes all necessary adjustments and additions to the original document and reflects the accurate office address and pricing information.

This Data Processing Agreement (DPA) forms part of the Terms and Conditions between Golova.ai and the Customer.

Subject Matter and Duration
1.1. This DPA applies to the processing of personal data by Golova.ai on behalf of the Customer.

1.2. The duration of the data processing shall correspond to the duration of the Agreement, unless otherwise agreed in writing. Nature and Purpose of Processing

2.1. The nature of the processing includes, but is not limited to, collecting, storing, and using personal data as necessary to provide the Services.

2.2. The purpose of the processing is to provide the Customer with access to and use of the Platform.

Data Subjects
3.1. The personal data processed relates to the following categories of data subjects:
Customers, employees, suppliers, and end-users of the Customer.

Types of Personal Data
4.1. The personal data processed includes, but is not limited to:
Contact information (name, email address, phone number).
System usage data.
Payment information (if applicable).

Obligations and Rights of the Customer
5.1. The Customer shall ensure that it has all necessary consents and rights to provide the personal data to Golova.ai for processing.

5.2. The Customer has the right to access, rectify, and erase personal data, and to restrict or object to its processing, in accordance with applicable data protection laws.

Obligations and Rights of Golova.ai
6.1. Golova.ai shall process personal data only on documented instructions from the Customer.

6.2. Golova.ai shall implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

Subprocessing
7.1. Golova.ai may engage subprocessors to process personal data on behalf of the Customer. A list of subprocessors is provided in Annex 2.

7.2. Golova.ai shall remain liable for any acts or omissions of its subprocessors.

Data Breach Notification
8.1. In the event of a personal data breach, Golova.ai shall notify the Customer without undue delay and provide sufficient information to allow the Customer to comply with its own data breach reporting obligations.

The following subprocessors are authorized to process personal data on behalf of Golova.ai:
Subprocessor Name: AWS (Amazon Web Services)
Purpose: Cloud hosting services
Location: Various data centers worldwide
Subprocessor Name: Stripe
Purpose: Payment processing
Location: United States

Golova.ai implements the following technical and organizational measures to ensure the security of personal data:

Access Control:
Use of unique user IDs and strong passwords. Regular access reviews and audits.

Data Encryption:
Encryption of personal data in transit and at rest using industry-standard encryption algorithms.

Incident Response:
Established procedures for responding to data breaches, including incident reporting and investigation.

Physical Security:
Secure data centers with controlled access.
Regular security assessments and audits.

Data Minimization:
Collection and processing of only the necessary amount of personal data required for the purposes identified.